Quick Actions
- Explain clearly how people can send feedback, and what help or support is available.
- Give people more than one accessible way to report problems they encounter during submitting feedback.
Long-term Actions
- Let people share feedback in different ways, like an online form, email, physical mail, phone, or small group sessions.
- Choose feedback options that fit the community you’re working with.
- If you want feedback from a specific group, use a method they trust and feel comfortable using.
More Information
- Disability gateway has information on getting accessibility feedback.
Examples
- India – Bureau of Indian Standards (BIS) offers multi-platform feedback through accessible online forms, email, phone, and postal mail. They also use mobile apps and SMS for easy participation.
- Mexico – Dirección General de Normas (DGN) provides accessible online forms, phone, and in-person feedback options. They run mobile feedback stations in remote areas.
- Italy – Italian National Unification Body (UNI) offers a screen reader-compatible feedback platform and accepts feedback through online forms, email, and post. They also provide plain language summaries of technical documents.
- New Zealand – Standards New Zealand (SNZ) provides accessible digital feedback forms and also allows feedback via email, phone, and face-to-face interactions, with direct assistance available.
- Canada – Digital Governance Standards Institute (DGSI) uses a platform called Konveio to publicly share draft standards and collect feedback. Anyone can review the document directly on the platform and add comments. For those who cannot access Konveio, a Word version is available upon request. The team then manually integrates feedback from both sources.