Give a simple overview that shows all the important documents, where to find them (links or location) and a short summary of what each document is for.
Highlight document sections that are most important for the current work.
Long-term Actions
Offer orientation sessions or “office hours” where chairs or experienced members explain key documents and answer questions.
Some documents, like drafts, reports, and agendas, are not made accessible. This can make them hard or impossible for some people to read and use. When this happens, people may not be able to review them, give feedback, or fully take part in the discussion.
Common problems include:
PDFs and scanned files that screen readers can’t read
Many D/deaf and D/disabled community members are often asked for feedback, but rarely see real changes. This can lead to consultation fatigue, making people less willing to participate and reducing trust in standards organizations.
Common problems include:
Skepticism about whether participation will make a difference.
Feeling that feedback is ignored or not acted on.
Being asked for input many times without clear follow-up, leading to emotional and mental fatigue.
Ways to address the barrier
Establish continuous feedback loops
Help with information management
Help with travel planning
Set clear and realistic timelines for reviews, drafts, or revisions
Show accountability and build trust with D/deaf and D/disabled people
Standards work is often very technical and complex, and assumes people already know how things work. When information is too technical, it is hard for newcomers or people without a technical background to participate. Efforts to diversify participation need to recognize that people have different levels of experience and knowledge. Without proper support, many people will be left out.
Ways to address the barrier
Empower chairs and facilitators to manage conflict
Ensure all documents are accessible
Help with information management
Host onboarding meetings before committee work begins
Plan for regular check-ins with new members
Provide a welcome package for new members
Provide diverse, accessible knowledge-building opportunities
Provide guidance and ongoing support to new members
New members must learn a lot before joining the standards process, including how the process works, how decision-making is done, what the committee roles are, the standard history and versions, meeting rules and tools, and technical and legal language. This information is often long, complex, and not in plain language. It can be especially hard for people who are new, have learning disabilities, limited digital skills, or come from different professional backgrounds. This can make members feel confused, overwhelmed, or excluded, which may lead them to leave.
Ways to address the barrier
Ensure all documents are accessible
Help with information management
Plan for regular check-ins with new members
Provide a welcome package for new members
Provide diverse, accessible knowledge-building opportunities
Provide guidance and ongoing support to new members
Committee work often takes more time than people think. This can become too much for people to manage, leading to fatigue and distress. It can be especially hard for people with disabilities, who may have changing energy levels, caregiving responsibilities, or need more time because of access needs.
Many members experience:
Too many meetings
Tasks that take longer than planned, like reading, writing, or editing
Pressure to do both technical work and advocate for underrepresented communities
Ways to address the barrier
Ensure all documents are accessible
Help with information management
Plan for regular check-ins with new members
Set clear and realistic timelines for reviews, drafts, or revisions