Quick Actions
- Distribute information through multiple channels such as websites, social media, newsletters, community spaces, partner networks, mailing lists and community radio to reach people where they are.
- Use a mix of communication formats, such as recorded videos, written guides, infographics, and print materials, to make content as widely accessible as possible.
- Provide materials in alternative formats such as large print, braille, plain language, accessible documents, audio and video.
- Pair text with icons, flowcharts, and diagrams, and provide visual step-by-step guides for people who prefer visual content. This makes information easier to understand and remember, reduces overwhelm, and increases participation.
- Use visuals throughout standards development, such as process maps for onboarding, visual agendas in meetings, diagrams in draft standards, infographics for public review, and progress roadmaps.
Long-term Actions
- Maintain clear, consistent communication across multiple modalities, channels and platforms.
More Information
- WebAIM: Writing Clearly and Simply is about writing in a way that is easier for more people to understand. It focuses on plain language, short sentences, clear structure, and avoiding jargon where possible. It is useful for making web content easier to read for people with cognitive disabilities, people using screen readers, and anyone who benefits from clear communication.
- Accessible Content and Communication in the Community-led Co-design Kit focuses on making content and communication accessible during co-design or community engagement work.
Examples
- Japan – The Japanese Industrial Standards Committee (JISC) uses public workshops and local community engagement through government channels and businesses to raise awareness.
- South Korea – Korean Agency for Technology and Standards (KATS) promotes consultations via media campaigns, online platforms, and SMS notifications, and collaborates with universities to increase participation.
- Kenya – Kenya Bureau of Standards (KEBS) uses regional outreach hubs, holding local disability forums and deploying mobile teams to recruit and onboard participants. Materials are offered in Braille, sign language, and local languages. New members are paired with mentors.