Quick Actions
- Write down and share the rules you use to accept or reject feedback. Don’t dismiss feedback as “out of scope” without a clear reason. If you don’t use someone’s feedback, explain why.
- Share the decisions you made and what happened as a result. This builds trust and shows that people’s time and input matter.
- Give extra attention to feedback from groups that face barriers, especially when deciding what changes to make.
More Information
- World Wide Web Consortium talks about making decisions through open discussion and, where possible, building consensus before making a final decision.
Examples
- Germany – German Institute for Standardization (DIN) uses a comment resolution matrix that is publicly shared after consultation, showing how input was handled. DIN includes diverse stakeholder representatives when making decisions to balance perspectives and reduce majority-rule bias.
- Norway – Standards Norway tracks feedback through a transparent resolution log. Stakeholders can follow how each comment was considered. They involve citizen panels to provide input on controversial issues and ensure balanced representation beyond committee members.
- Japan – The Japanese Industrial Standards Committee (JISC) shares decision reports outlining the treatment of feedback and provides accessible summaries for broader public understanding. They use online dashboards to track the status of submitted comments in real time.
Related Actions
- Show accountability and build trust with D/deaf and D/disabled people
- Support inclusive decision making
- Empower chairpersons and facilitators to manage conflict