Make it clear that anonymous feedback is allowed and welcomed.
Don’t ask for extra personal details unless they are truly needed.
If you use an online form, don’t require people to log in.
Explain what information will be kept private, and what might be shared.
Tell people how the feedback will be used, and who will see it.
Long-term Actions
Let people share feedback without having to share their name or email publicly. For some people, being anonymous helps them feel safer and more comfortable being honest.
Make sure anonymous feedback is treated seriously and not dismissed.
Most feedback systems use digital tools that not everyone can use. Some online forms do not work with screen readers or other assistive technology. Requiring people to email a committee chair instead of using the standard feedback channels can deter people from providing feedback.
Ways to address the barrier
Allow anonymous feedback opportunities
Check and improve accessibility
Ensure websites are accessible
Establish continuous feedback loops
Measure the developed standard's impact with affected communities
Many people don’t know they can give input on standards during the enquiry stage. When people don’t know how or when to provide feedback, participation is low, and standards may not meet everyone’s needs.
Common problems include:
People being unaware of when public consultation periods happen.
Drafts being published online but without outreach, so few people see them.
Less contribution because of missed notifications.
Ways to address the barrier
Allow anonymous feedback opportunities
Create an opportunity for public feedback before withdrawal
Establish continuous feedback loops
Measure the developed standard's impact with affected communities