Quick Actions
- Show accountability and build trust with Disabled and Deaf people
- Use inclusive approaches for decision-making
- Empower chairs and facilitators to manage conflict
Long-term Actions
- Give extra attention to feedback from groups that face barriers, especially when deciding what changes to make.
- Write down and share the rules you use to accept or reject feedback. Don’t dismiss feedback as “out of scope” without a clear reason. If you don’t use someone’s feedback, explain why.
- Share the decisions you made and what happened as a result. This builds trust and shows that people’s time and input matter.
Examples
- Germany – DIN DIN uses a comment resolution matrix that is publicly shared after consultation, showing how input was handled. DIN includes diverse stakeholder representatives in decision-making to balance perspectives and reduce majority-rule bias.
- Norway – Standards Norway Feedback is tracked through a transparent resolution log. Stakeholders can follow how each comment was considered. They involve citizen panels to provide input on controversial issues and ensure balanced representation beyond committee members.
- Japan – JISC JISC shares decision reports outlining the treatment of feedback and provides accessible summaries for broader public understanding. They use online dashboards to track the status of submitted comments in real time.