Lack of transparency in how feedback is processed

Why is this a problem?

People often do not know what happens to their feedback or if it makes a difference. This can make participation feel pointless, especially for marginalized communities. When the process is unclear, people may stop taking part.

Common problems include:

• No clear explanation of how feedback is evaluated or decisions are made.
• No explanation about why some suggestions are accepted and others are rejected.
• Feedback that affects communities disproportionately may carry less weight.
• Lack of transparency reduces trust in the process.

Ways to address the barrier