Long-term Actions

  • If the public hasn’t had a chance to give feedback yet, include a period for them to do so.
  • Make it clear in the notice that the withdrawal decision is not final.
  • Explain how and when people can submit feedback.
  • Provide plain language summaries that cover:
    • Why the standard might be withdrawn
    • What the potential impacts are
    • Key timelines for the process
  • Share all information in accessible formats, such as screen-reader friendly documents, PDFs, captions, and sign language/interpretation videos.
  • Keep language simple and direct, so everyone can understand the notice.
  • Highlight who to contact for questions or additional support.

More Information

Barriers these actions address

No clear or inclusive process for retiring standards

Why is this a problem?

Standards can be withdrawn without clear rules, public consultation, or timely communication. Decisions may focus mainly on technical reasons, without considering social impact or the needs of affected communities.

Without a transparent and inclusive process, standards may be removed too soon, kept for too long, or withdrawn without people knowing. This can reduce transparency, accountability, and trust in the standards system - especially for people whose rights or access depend on those standards. It can also cause confusion, mistakes, or harm.

Common problems include:

  • No clear or transparent criteria for deciding when a standard is outdated
  • Little or no consultation with affected communities, including D/deaf and D/disabled communities
  • Decisions focused only on technical details, not real-life impact
  • Important protections or accessibility guidance being removed
  • No clear public notice that a standard is being withdrawn
  • People continuing to use an outdated standard without knowing
  • Policies or contracts still referring to a withdrawn standard
  • No clear information about what replaces the standard

Ways to address the barrier

  • Co-develop criteria for withdrawal
  • Create an opportunity for public feedback before withdrawal
  • Offer opportunities to request revisions rather than removal
  • Use clear, accessible, and open language in withdrawal notices

No support when a standard is removed

Why is this a problem?

People and organizations often rely on a standard for accessibility, buying decisions, or designing services. When it is removed, they may not know what to do next. Without guidance, it can be hard to adjust, which can cause confusion and weaken protections.

Common problems include:

  • No clear guidance on what replaces the withdrawn standard
  • Confusion about how to stay compliant with laws or policies
  • Difficulty updating internal rules, contracts, or procedures
  • Loss of a reference for accessibility or human rights protections
  • No advice on how to request or advocate for a new or updated standard

Ways to address the barrier

  • Provide transition guidance when withdrawing a standard
  • Use clear, accessible, and open language in withdrawal notices