No clear way to report problems or get help

Create a shared support system

• Collaborate with other organizations and SDOs to provide and coordinate accessibility services for joint initiatives and events
• Advocate for system-wide access funds modelled after successful initiatives like the Swedish Disability Rights Federation which is the national umbrella group for disability organizations in Sweden. It speaks on behalf of the Swedish disability movement, raises awareness about disability issues, and provides advice to the government, parliament, and national authorities.

• No funding for accessibility accommodations
• No clear way to report problems or get help
• Unclear participation information
• Lack of organizational support
• Lack of financial support or payment

Empower chairs and facilitators to manage conflict

• Encourage all members to learn active listening, empathy, and respectful disagreement before starting every meeting.
• Train chairs on how to handle conflicts, help the group agree, and run meetings in an accessible way.
• Give chairs tools and resources to run discussions, especially when power differences exist.
• Teach chairs when and how to step in if someone is dominating or others are being left out.
• Take short breaks if discussions get heated.
• Show chairs how to allow disagreement while still finding agreement where possible.
• Pay attention to whether people feel included, excluded, or uncomfortable. This will avoid conflicts from happening.
• Let people share concerns or complaints in writing or chat if they don’t want to speak out loud. Make sure these concerns are acknowledged.
• Keep records of how conflicts were handled and lessons learned from past meetings.
• Allow anonymous reporting when needed.
• Offer follow-up one-on-one conversations for sensitive issues.

• Develop clear conflict policies for meetings
  • Have written rules about professional conduct, respect, and how conflicts are handled.
  • Make these rules visible to all members and revisit them regularly.
• Train facilitators and chairs on conflict resolution.
• Update conflict resolution training as new techniques or challenges arise.
• Create a permanent mediator position to help with disputes during meetings.

• Lack of training and support for chairs and facilitators
• Communication styles default to Western norms
• Default meeting language is English
• Dominant “expert” culture
• No clear way to report problems or get help
• People don’t start at the same place

Provide guidance and ongoing support to new members

• Pair members with a mentor or buddy so they can provide contextualized advice as well as help with navigating the committee work:
  • Match new members with more experienced or returning members
  • Consider matching members with someone who has similar lived experiences
• Offer one-on-one walkthroughs
• Provide visual aids or diagrams to explain complex processes or workflows.
• Hold an initial practice session for new members or those unfamiliar with the tools, technologies and procedures.

• Encourage a culture of shared learning and open questions.
• Set up a dedicated help contact (staff or advisor) for quick questions about accessibility or committee work.

• Lack of training and support for committee members
• No clear way to report problems or get help
• People don’t start at the same place
• Too much background information for new members